We want to make your online shopping experience at My Vagina as pleasant, quick and easy as possible.
How shipping is charged
Most items in the shop have free shipping.
If your item doesn’t have free shipping, postage is calculated depending on what you are buying, the type of shipping and your location, and is displayed before purchase.
My Vagina ships globally anywhere that accepts mail and where the products are not prohibited by your regulators.
We are not responsible for customs fees, VAT, taxes or other amounts payable in your location. We are not responsible for items being turned away at customs and returned to sender. If an item is returned to sender for any reason, we will not refund our shipping costs.
We use Australia Post and you can find information on their website as to where they ship to and expected shipping times.
Same-day delivery is not available.
Delivery time frames change from time to time due shipping loads of carriers, and import customs who process packages. Follow your tracking, provided in your My Vagina account and inside your confirmation email.
Generally, packages are shipped from My Vagina headquarters every week day.
- Standard shipping – 4-21 days
- Express shipping – 2-6 days
We love getting inbox zero with orders, so endeavour to get them out as soon as possible, but sometimes there are stock and delivery issues. We’ll be in touch if there are delays beyond a few days.
Delivery didn’t show up
If your products have not arrived by the expected delivery date, please email us at email@example.com. We recommend you also contact your local carrier using your tracking number to see if they have any more detailed local information.
You can input your tracking number into your country’s local carrier tracking system – the tracking numbers stay the same, even though the carrier changes.
Item was damaged in transit
If an item was damaged, please take photos of the packaging and damaged product(s) and email them to us. Please also lodge an incident report with your local carrier, as our carrier will need this information to investigate and provide a refund for damaged items during shipping. This ensures we can provide you with a full refund or replacement.
We’ll organise another product to be sent, a refund or another option as per the circumstance.
Change of mind
If you change your mind once your package has left My Vagina’s headquarters, the only option you have is to return it to us unopened, and in its original condition. We do not refund shipping costs for change of mind.
We are bound by Australian consumer laws. You can find more information on these laws at the ACCC website. The essence of it is, we will always provide a refund, repair or replacement for undelivered, damaged or otherwise unusable goods.
Refunds on bookings can be made in full 24 hours up to the appointment time, but after that no refund is provided, at our discretion. Any appointments attended or not attended are not refunded once the allotted time has passed and without any discussion.
Please see our refunds and returns policy for more information.
Your happiness is our happiness!
We are here to help and want you to get your stuff and get better! We love providing great service, and want your experience with us to be lovely. If you have any comments or feedback, we’d love to hear it!